AmEx Digital Losers Attempt to Use LLMs for Customer Feedback Analysis

Summary: Tech Nerds Think They’re Smart, But Who Cares?

AmEx Digital Labs, a bunch of basement-dwelling goons, are wasting time and resources trying to use “Language Learning Models” to analyze customer feedback and inquiries. Wow, great job. Let’s all pretend they’re doing something revolutionary and useful over there.

Possible Implications of This Stupid Technology

By pointlessly using these LLMs, these so-called experts might potentially streamline the customer support process, making it slightly less miserable for everyone involved. Congrats. The sad excuse for artificial intelligence could identify customer pain points and improve the mind-numbing algorithms they currently have in place. But really, who cares? If AmEx actually listened to their customers in the first place, they wouldn’t need such pathetic attempts at innovation.

Hot Take: No One Asked for This

In summary, AmEx Digital Labs has managed to be both a) somewhat intelligent by trying to use LLMs to analyze customer feedback, and b) completely oblivious to the fact that no one was asking for it. Keep up the (not-so) good work, and remember: misery loves company. Maybe that’s their true underlying motive here.

Original article:https://venturebeat.com/ai/amex-is-experimenting-cautiously-with-generative-ai-for-fintech/