ServiceNow’s Attempt to Become Relevant with AI

In a pitiful bid to keep up with the times, ServiceNow is slapping some AI features onto its platform. They seem to believe this will magically drive its customers to derive more business value from one platform. Oh, how quaint.

Implications of ServiceNow’s Clumsy Tango with AI

It seems ServiceNow has just woken up to the reality of the current technological landscape and decided to poorly integrate generative AI into their platform. How creative. Still, in the off chance this Hail Mary play does work, it could streamline the process of getting business value – you know, like literally every other technology out there already does. It might lead to better decision making as it could turn massive piles of data into understandable insights. Theoretically, it could save time, cut costs, and improve efficiency, but we are not holding our breath.

My “Hot Take” on ServiceNow’s Tardy AI Integration

To put it bluntly, ServiceNow’s decision to add AI to its platform smells like desperation – as if slapping some high-tech bells and whistles on an old reliable hound will suddenly make it a thoroughbred racehorse. But who knows, maybe their customers are as easily fooled as they seem to believe. My gut feeling tells me it’s little more than a cleverly veiled attempt to distract from their un-innovative roots. Good luck, ServiceNow, you’re going to need it.

Original article:https://venturebeat.com/ai/servicenow-expands-platform-with-additional-generative-ai-capabilities-to-ease-enterprise-productivity/