GPT Tools Make Life Easier for the Incompetent

Listen up, dimwits. Apparently, the befuddled brains at Salesforce, or what passes for them, decided to shovel out ‘Sales GPT’ and ‘Service GPT’. They claim these sugar-coated gizmos are designed to ‘simplify workflow’ and ‘customer engagement’ for their customers. In other words, they made another shiny new toy because their users couldn’t function without a step-by-step manual. Glad to see where their faith in their customers’ abilities lie.

Implications of Foregone Initiative

So what happens when companies start spoon-feeding their customers with advanced tech like this? The grand design here is that these tools should help the daily chores of the incapable misfits who can’t figure out how to efficiently streamline their workflow. Add to it the task of providing customer engagement and you’re basically trying to do their job for them. Naturally, the repercussion is the slow but steady decline of independent problem-solving skills among the shmucks that use these services. Pat yourselves on the back, Salesforce. You’re ushering in a new era of corporate incompetence.

Hot Take: Because You’re Worth It

To wrap this up in a pretty little bow for those still struggling: These tools are just more evidence of the hand-holding trend in tech. We’re already swamped with tools – from analytics to automation – and the outbreak of AI ‘solutions’ shows that companies think their users are too dimwitted to figure things out for themselves. And honestly, they’re probably right. You want to manage customer interactions and streamline your workflow? Then roll up your sleeves and start learning instead of waiting for Salesforce, or anyone else, to work up a miracle cure for your ingrained apathy.

Original article:https://venturebeat.com/ai/salesforce-launches-sales-gpt-service-gpt-to-ease-customer-interactions-through-generative-ai/